Privacy Policy - Kallure Creative Studio

1. Basic Information

Kallure Creative Studio, sole proprietorship for IT services and production, owner Leona Štrucelj
Address: Pula, Croatia
OIB: 28795212786
Contact: kallure.creative.studio@gmail.com

2. Scope of the Privacy Policy

This privacy policy describes how Kallure Creative Studio collects, uses, protects and shares personal data of clients and users of services and products.

3. Types of Data We Collect

We collect the following types of personal data:
• Name and surname
• Address
• Email address and/or phone number
• Billing data (e.g. IBAN for refund)
• Additional data needed to fulfill the order
• Communication related to orders and inquiries

4. Purpose of Data Collection

Personal data is collected for the following purposes
• Execution and delivery of ordered products and services
• Communication related to orders, inquiries and complaints
• Issuance of invoices and business records in accordance with legal requirements
• Occasional updates about new products and services (only with your consent)

5. Legal Basis for Processing

We process personal data on the following legal bases under Article 6 of the General Data Protection Regulation (GDPR): performance of a contract or steps taken prior to entering into a contract (production and delivery of ordered products and services), compliance with legal obligations (issuing and keeping invoices), and the user's consent (sending promotional messages and analytics cookies). Consent may be withdrawn at any time.

6. Use and Storage of Data

Personal data is used exclusively for the purpose for which it is collected.
Data is stored for as long as necessary to fulfill the stated purpose or as required by law.
All data is stored securely and access is limited to the business owner.
Invoices and accounting records are kept for at least 11 years, in accordance with tax regulations.

7. Sharing of Data

Personal data will not be shared with third parties, except as required by law (e.g. Tax Authority), to fulfill the service (e.g. delivery service), or with service providers who process data on our behalf (e.g. hosting and analytics providers).
Personal data will not be used for sending promotional materials without your explicit consent.

8. User Rights

Users have the right to:
• Right to access their data
• Right to correct or delete data
• Right to restrict or object to data processing
• Right to data portability
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal
• Lodge a complaint with the supervisory authority — the Croatian Personal Data Protection Agency (AZOP, www.azop.hr)

To exercise your rights, please contact us at kallure.creative.studio@gmail.com.

9. Cookies

Web pages may use cookies to track basic statistics of visits or improve user experience. Besides necessary technical cookies, this site uses third-party analytics services loaded only with your prior consent (by clicking 'I Agree' in the cookie notice):

• Google Analytics: Traffic analysis service provided by Google Ireland Ltd. Google uses collected data to track and examine the use of this website and prepare reports on activities.
  • Data collected: IP address (anonymized), browser data, visited pages, time spent.
  • Place of processing: EU and USA (Google is certified under the EU-US Data Privacy Framework).
  • Privacy Policy: Google Privacy Policy

10. Changes to the Privacy Policy

Kallure Creative Studio reserves the right to modify the privacy policy at any time.
Any changes will be effective upon posting on the website.

11. Contact

For any questions or requests related to privacy and data protection, please contact us at kallure.creative.studio@gmail.com.